Personal Information

We may collect the following types of personal information:

• Name, email address, and contact information
• Date of birth and age verification documents
• Address and proof of residence
• Phone number and mobile number
• Government-issued identification documents
• Financial information including payment method details
• Transaction history and account activity

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from:

• Identity verification services
• Payment processors and financial institutions
• Credit reporting agencies (where permitted by law)
• Social media platforms (if you choose to connect your accounts)
• Marketing partners and affiliates

We use the information we collect for the following purposes:

Service Provision

• Create and manage your account
• Process transactions and payments
• Provide customer support and respond to inquiries
• Deliver lottery services and process game entries
• Calculate and distribute winnings

Legal and Regulatory Compliance

• Verify your identity and age
• Comply with anti-money laundering (AML) requirements
• Meet responsible gambling obligations
• Respond to legal requests and court orders
• Report to regulatory authorities as required

Security and Fraud Prevention

• Monitor for suspicious activity and fraud
• Protect against unauthorized access
• Investigate and resolve disputes
• Maintain the security of our systems

Marketing and Communications

• Send promotional offers and updates (with your consent)
• Provide information about new games and features
• Conduct market research and surveys
• Personalize your experience on our platform

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, including payment processing, identity verification, customer support, and marketing services.

Legal Requirements

We may disclose your information when required by law, including:

• Compliance with legal obligations
• Response to court orders or subpoenas
• Cooperation with law enforcement investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities

Regulatory Authorities

We may share information with gambling regulators, tax authorities, and other government agencies as required by Australian law and our licensing conditions.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Consent

We may share your information for other purposes with your explicit consent or at your direction.

Security Measures

We implement appropriate technical and organizational measures to protect your information:

• SSL encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and penetration testing
• Access controls and employee training
• Incident response and breach notification procedures

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure to meet regulatory requirements.

International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information during such transfers.

Under Australian privacy law, you have the following rights:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Receive a copy of your personal information in a portable format

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing in certain circumstances
• Object to processing for direct marketing purposes

Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting our customer support team.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Tracking

We may use third-party analytics and advertising services that collect information about your online activities across different websites.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.